Please disregard the invoice reminder email you may have recently received.
During a system update to our invoicing platform this morning, a technical error occurred, which inadvertently triggered reminders for old, previously settled invoices. We sincerely apologize for any confusion this may have caused.
Please be assured that no automatic payments were processed as a result of this error and no action is required on your part regarding the erroneous reminders.
Going forward, you will correctly receive a single Invoice Due reminder 7 days prior to your service expiration date.
Thank you for your understanding. Please do not hesitate to contact us if you have any questions about your account status.