At Tesla Hosting, we strive to provide excellent services and customer satisfaction. This Refund Policy outlines the circumstances under which you may request a refund and the terms that apply to such requests. By using our services, you agree to this Refund Policy.
1. 30-Day Money-Back Guarantee
Tesla Hosting offers a 30-day money-back guarantee for all new hosting service purchases. If you are not satisfied with our services within the first 30 days of your purchase, you may request a full refund.
- Eligibility: The 30-day refund period applies only to new customers and new hosting service purchases. It does not apply to renewals, upgrades, or additional services such as domain registrations, SSL certificates, or any third-party services.
- Request Deadline: Refund requests must be submitted within 30 days of the original purchase date.
2. Non-Refundable Services
The following services are non-refundable:
- Domain Name Registrations: Once a domain name is registered, it cannot be refunded. You retain full ownership of the domain for the duration of the registration period.
- SSL Certificates: SSL certificate purchases are non-refundable once issued.
- Setup Fees: Any setup fees associated with custom configurations or installations are non-refundable.
- Third-Party Services: Any third-party services provided through Tesla Hosting are non-refundable once activated.
3. Refund Process
To request a refund, please contact our support team at Support@Teslahosting.Net with the following information:
- Your account username or email address
- Details of the service you are requesting a refund for
- A brief explanation of why you are seeking a refund
Once your request is received and verified, eligible refunds will be processed within 7-10 business days. Refunds will be issued using the same payment method used for the original purchase. Please note that depending on your financial institution, it may take additional time for the refund to appear on your account.
4. Renewal Refunds
Renewal payments are non-refundable. It is your responsibility to cancel the service before the renewal date if you do not wish to continue using the service. We send reminders for upcoming renewals to ensure you have sufficient notice to cancel if needed.
5. Cancellation of Services
You may cancel your hosting services at any time by contacting our support team. However, cancellations made after the 30-day refund period will not be eligible for a refund. Your account will remain active until the end of the current billing cycle, after which it will be deactivated.
6. Termination by Tesla Hosting
In the event that your account is terminated by Tesla Hosting due to a violation of our Terms of Service, you will not be eligible for a refund. This includes, but is not limited to, violations related to illegal activities, abuse of services, or any other prohibited activities outlined in our terms.
7. Contact Information
If you have any questions or would like to request a refund, please contact us at:
Tesla Hosting
Phone: (302) 223-9870
Email: Support@Teslahosting.Net
Thank you for choosing Tesla Hosting. We are committed to providing reliable hosting services and ensuring a positive customer experience.